Delivery & Returns

Delivery and Returns

At Girls On A Budget Hair, we're committed to providing a smooth, reliable, and transparent shopping experience. Please read our Delivery and Returns policy carefully before placing your order.

. Delivery Policy

1.1 Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been dispatched.

1.2 Where We Deliver

We deliver across South Africa. No matter where you are, your slay is on the way.

1.3 Shipping Costs

Shipping fees are calculated at checkout based on your location, selected shipping method, and order value.
All applicable shipping costs will be clearly displayed before you complete payment — no hidden fees, no surprises.

1.4 Estimated Delivery Times

Standard delivery: 2–5 business days after dispatch.
Delivery times are estimates and may be affected by courier delays, weather conditions, or incomplete address details.
While we work with trusted courier partners, Girls On A Budget Hair cannot guarantee exact delivery dates once your parcel leaves our facility.

1.5 Incorrect Address

Please double-check your delivery details at checkout. Girls On A Budget Hair is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer. If you spot an error, email us at info@goabhair.co.za as soon as possible.

2. Returns & Exchanges Policy

Due to the hygienic nature of wigs and hair products, we maintain strict returns guidelines to protect all our customers.

2.1 Return Eligibility

All wigs are final sale unless the item is faulty or incorrect.

Returns will only be accepted in the following cases:

You received the wrong item, or
The item is defective or damaged upon arrival.

2.2 Conditions for Returns

To qualify for a return, your item must meet all of the following conditions:

The wig must be unused, unwashed, and unaltered
The wig must be in its original packaging
The lace must not be cut, customized, or damaged in any way
Any issues must be reported within 48 hours of delivery

Items returned without meeting these conditions will not be accepted and will be sent back at the customer's expense.

2.3 Exchanges

We only offer exchanges for faulty or incorrect items. If you'd like a different style or length, please place a new order. We do not exchange for change of mind.

2.4 Return Shipping Costs

If the return is due to an error on our part (wrong or faulty item), we will cover the return shipping costs.
In all other cases, the customer is responsible for return shipping.

2.5 Refunds

Approved refunds will be processed back to your original payment method.
Refunds are issued only after the returned item has been received, inspected, and approved.
Processing times may vary depending on your payment provider. We'll keep you informed every step of the way.